Last Updated: [02 March 2025]
1. Introduction
1.1 Overview:
These Terms and Conditions govern the provision of courier, delivery, and moving services (“Services”) by Quik Vans (“Company”, “we”, “us”, “our”) to any individual or entity (“Customer”, “you”, “your”) engaging our services. By booking and/or using our Services, you agree to be bound by these Terms and Conditions.
1.2 Jurisdiction:
Quik Vans operates within the United Kingdom. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
2. Definitions
For the purposes of these Terms and Conditions:
"Agreement" means these Terms and Conditions in their entirety.
"Services" includes all courier, delivery, and moving services provided by Quik Vans.
"Booking" refers to the reservation or scheduling of our Services by the Customer.
"Delivery" means the transport of goods or personal belongings as specified by the Customer.
"Dispute" means any disagreement or claim arising out of or relating to this Agreement or the Services provided.
3. Services Provided
3.1 Scope of Services:
Quik Vans provides a range of services including but not limited to:
Local and national courier deliveries.
Moving services for residential and commercial properties.
Specialized transportation as agreed between the parties.
3.2 Service Modifications:
The Company reserves the right to modify, suspend, or discontinue any aspect of the Services with prior notice to the Customer. In cases where modifications affect scheduled bookings, the Company will offer alternative arrangements or refunds where appropriate.
4. Booking and Scheduling
4.1 Booking Process:
Bookings may be made via our website, telephone, or through any authorized third-party platform. All bookings are subject to availability and confirmation by the Company.
4.2 Customer Obligations:
Customers must provide accurate and complete information including pick-up and delivery addresses, contact details, and any special handling requirements. The Company is not responsible for delays or errors resulting from inaccurate information.
4.3 Scheduling Changes:
Any changes to a confirmed booking must be communicated to Quik Vans as soon as possible. We reserve the right to charge a fee for significant changes or rescheduling.
5. Payment Terms
5.1 Fees and Charges:
Service fees are based on the type of service, distance covered, and any additional requirements as agreed at the time of booking. A detailed breakdown of fees will be provided to the Customer prior to the confirmation of the booking.
5.2 Payment Methods:
Payment is due upon completion of the Services unless prior arrangements have been made. We accept various payment methods including credit/debit cards, bank transfers, and other methods as indicated on our website.
5.3 Late Payments:
Any overdue payments may incur interest or additional fees as permitted under UK law. Continued non-payment may result in the suspension of Services until outstanding amounts are cleared.
6. Cancellation and Refund Policy
6.1 Cancellation by Customer:
Customers may cancel a booking by providing written notice at least 24 hours before the scheduled Service. Cancellations made after this period may be subject to a cancellation fee equivalent to a percentage of the agreed fee.
6.2 Cancellation by Company:
Quik Vans reserves the right to cancel or reschedule bookings in the event of unforeseen circumstances, including but not limited to vehicle breakdown, extreme weather, or other emergencies. In such cases, the Customer will be offered a full refund or rescheduling at no additional charge.
6.3 Refunds:
Refunds, where applicable, will be processed within 14 business days using the same method of payment as the original transaction.
7. Liability and Insurance
7.1 General Liability:
Quik Vans shall take reasonable care with the Customer’s property; however, liability for any loss or damage shall be limited to the amount declared by the Customer (if applicable) or the cost of the Service, whichever is lower. Detailed insurance coverage is described in our Insurance Policy provided separately.
7.2 Exclusions:
The Company is not liable for delays or losses resulting from:
Inaccurate or incomplete information provided by the Customer.
Circumstances beyond the control of the Company, including but not limited to natural disasters, road closures, or strikes.
7.3 Claims for Damages:
Any claims for damages must be reported to the Company in writing within 48 hours of the Service. Failure to notify within this timeframe may result in the claim being denied.
8. Data Protection and Privacy
8.1 Data Collection:
We collect and process personal data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Information is used solely for the purpose of providing our Services and improving our operations.
8.2 Data Security:
We implement appropriate technical and organisational measures to ensure the security of your data. Further details can be found in our Privacy Policy.
9. Intellectual Property
9.1 Company Materials:
All content, trademarks, logos, and intellectual property owned by Quik Vans remain the sole property of the Company. Unauthorized use of any such material is prohibited.
9.2 User Content:
Any content provided by the Customer for the purpose of executing the Service remains the property of the Customer, subject to the rights granted to the Company solely for the purpose of providing the Service.
10. Force Majeure
Quik Vans shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, or other emergencies.
11. Dispute Resolution
11.1 Initial Resolution:
Any disputes or differences arising out of or in connection with these Terms and Conditions or the provision of Services must first be submitted in writing to the Company. The Company will review the dispute and endeavor to resolve the matter amicably.
11.2 External Adjudication:
If the dispute is not resolved internally within 30 days of notification, the matter shall be referred to an independent external adjudicator or mediation service recognised in the United Kingdom. Both parties agree to abide by the decision or recommendations provided by the adjudicator, which shall be final and binding.
12. Amendments and Modifications
12.1 Changes to Terms:
Quik Vans reserves the right to amend these Terms and Conditions at any time. The updated version will be posted on our website, and any changes will be effective immediately upon posting. Continued use of our Services following any changes constitutes acceptance of the revised Terms and Conditions.
13. Termination
13.1 Termination by Company:
The Company reserves the right to terminate Services immediately, without notice, if the Customer breaches any of these Terms and Conditions or engages in any activity that may harm the reputation or operation of Quik Vans.
13.2 Termination by Customer:
Customers may terminate the Service by providing written notice, subject to the cancellation policy outlined in Section 6.
14. Miscellaneous
14.1 Entire Agreement:
These Terms and Conditions, together with any other documents referred to herein, constitute the entire agreement between the Customer and Quik Vans in relation to the subject matter herein and supersede any prior understandings or agreements.
14.2 Severability:
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 Notices:
Any notices required or permitted to be given under these Terms and Conditions shall be in writing and delivered to the address provided by the Customer or the Company’s official address as listed on our website.
14.4 Waiver:
No waiver by either party of any breach of any provision of these Terms and Conditions shall be deemed to be a waiver of any preceding or subsequent breach.
